MB-240 : Microsoft Dynamics 365 Field Service Functional Consultant

Learn how to effectively configure a Dynamics 365 for Field Service implementation to maximize the tools and features available to efficiently manage a mobile work force.

Audience Profile

This course is designed for IT professionals with experience or interest in delivering Field Service solutions for large-scale customers.

Topics Covered

• Configure Microsoft Dynamics 365 Field Service
• Configure bookable resources in Dynamics 365 Field Service
• Schedule crews, facilities, and resource pooling in Dynamics 365 Field Service
• Work order management, agreements, inventory, and purchasing in Dynamics 365 Field Service
• Incident types in Dynamics 365 Field Service
• Inspections in Dynamics 365 Field Service
• Manage scheduling options in Dynamics 365 for Field Service
• Customize the schedule board in Dynamics 365 Field Service
• Deploying Resource Scheduling Optimization
• Get started with the Dynamics 365 Field Service Mobile application
• Customize and configure the Dynamics 365 Field Service Mobile application
• Integrate Dynamics 365 Remote Assist with Dynamics 365 Field Service
• Customer assets in Dynamics 365 Field Service
• Set up Field Service to create work orders from IoT data
• Create custom apps for Dynamics 365 Field Service
• Gather customer feedback with Dynamics 365 Customer Voice

Onsite Training?

If you need training for three or more people, ask us about training at your site. You can enjoy the convenience of reduced travel cost and time, as well as a familiar environment for your staff. Additionally, we can customise the course for your business needs.